U&T InfoTech provides best in class Network and IT infra managed services, consulting and solutions for Telecom Network management, Remote Infrastructure support, Storage, Compute, Server & Desktop Virtualization, Data Centre Solutions, IT Security Solutions, Cloud Services support.
We provide Remote Infrastructure management Services for both, Enterprises and Operators. We offer reliable end-to-end Network and IT Remote Infrastructure Management Services (RIMS) to automate your own Network and IT Infrastructure with today’s needs & tomorrow’s readiness.
Our consulting services are designed to proactively eliminate issues in Network and IT infrastructure management and provide best-in-class IT infrastructure in the eco-systems of business. We monitor & manage all your mission critical elements, devices, servers, network & security appliances for its availability, utilization, and more per your requirement.
Our certified RIMS team of professionals will assist you to build and manage a secure and integrated Network and IT environment. Our eminent service will help you to adopt industries best practices with considerably enhanced service levels. We consistently deliver high quality of services, which upsurge to competitive advantages for our clients, with our robust infrastructure and streamlined processes with our internal expertise.
We help your businesses, free from stress to manage the rapidly changing technology needs.
Our key strength lies in simplifying complex IT and Network infrastructure operations, thus reducing the costs. Our RIM team comes with years of IT/Network background working for major Enterprises and Network Operators with in-depth delivery approach to achieve desired objectives smoothly.
NOC Services
U&T Infotech's NOC services offer comprehensive support for network and IT infrastructure management. By offering services such as the design and setup of NOC processes, continuous network monitoring, helpdesk support, alarm and event management, problem management, troubleshooting, and incident prevention procedures, U&T InfoTech aims to ensure the smooth operation of your network and IT systems.
Having a dedicated NOC (Network Operations Centre) with U&T Infotech can be highly beneficial for organizations as it helps in proactively identifying and addressing potential issues, minimizing downtime, and maximizing network performance. With U&T Infotech's NOC services, businesses can offload the burden of network management and rely on experienced professionals to handle their infrastructure effectively.
Our NOC services involve the management and monitoring of your organization's network and IT infrastructure. Our managed services are designed to ensure the smooth operation, availability, and performance of network and IT systems.
Our NOC services:
- Network Monitoring: Continuous monitoring of network devices, elements, servers, and infrastructure components to detect any issues or anomalies. This also includes monitoring network traffic, device status, bandwidth utilization, and other key performance indicators.
- Incident Management: Timely response and resolution of network incidents. Our experienced NOC agents identify and resolve issues to minimize downtime and restore services as quickly as possible.
- Troubleshooting: Our L1 and L2 engineers examine and troubleshoot the network problems, including identifying the root cause of issues and implementing appropriate solutions.
- Performance Optimization: We provide monitoring and optimization of network performance, including bandwidth management, traffic analysis, and proactive measures to enhance network efficiency.
- Configuration Management: We manage the network and IT device configurations, ensuring consistency and adherence to best practices. This includes device provisioning, software/firmware updates, and configuration backups.
- Security Monitoring: We provide continuous monitoring of network, IT, security devices, such as firewalls and intrusion detection systems, to detect and respond to security threats and vulnerabilities.
- Change Management: We implement best practices in changes to the network infrastructure in a controlled and organized manner to minimize disruption and ensure proper configuration management. We also support CAB processes.
- Reporting and Documentation: Our helpdesk engineers generate reports on network & IT performance, incidents, and trends to provide insights into network health and identify areas for improvement. In addition, we also provide documentation of network configurations, procedures, and troubleshooting guidelines.
- Vendor Coordination: We support our customers by collaboration with network equipment vendors and service providers to troubleshoot issues, manage warranty claims, and coordinate maintenance activities. We own end-to-end responsibility with vendor coordination and management.
Remote Infrastructure Management Services
Responsibility becomes vivacious, when it comes to Remote Infrastructure Management. U&T Infotech offers turnkey responsibility of maintaining your IT Infrastructure with our Structured & Certified RIMS team. We manage complete IT Infrastructure “Hardware and Software/Applications” remotely and provide customized solutions with 24×7 support for:
- Network Operations Center (NOC)
- Cloud & Virtual Data Center or Server support
- ITIL based Incident Management
- Proactive monitoring of Servers, IT Applications and Network devices
- Workstation Management
- Server Management
- Storage Management
- Security and Patch Management
- Application Support
- IT security Management and Database management
- System / Application upgrade Management
- Service desk / Help desk
Server Administration
Our certified domain staff works proactively towards various Server administration including, Windows, Linux / UNIX, Virtualization and more. We take care of scheduled maintenance, OS Patching for different OS platforms, Anti-Virus updates, and lot more.
- Backup Management
- Kernel Upgrades and SSL Certificates
- Installing and updating Firewalls
- Improved Operational Performance
- Troubleshooting and Root cause analysis
- Server Monitoring & Performance Management
- Data Migration from Dedicated-Cloud and Cloud-Cloud Servers
Service & Help Desk
We provide 24×7 monitoring of mission critical servers and devices based on ITIL & customized SOP and workflows defined by client. We cover complete life cycle of Incident and provide tools and script customization for high availability.
U&T Infotech offers round-the-clock IT Service Monitoring with our remote Network Operations Centre (NOC) services. Based on ITIL and customized standard operating procedure (SOP), our 24×7 NOC delivers secure and seamless monitoring of mission critical servers and devices. Managed by an experienced and efficient network operations and management team, we ensure highest standards of outsourced NOC services, Help Desk Services, and NOC IT Support and Monitoring Tools.
Our reliable, safe, and intuitive NOC services can be counted upon for effective troubleshooting and instant solutions. Hence, whether you are looking to outsource your system monitoring requirements or have any network operations and management related needs, U&T Infotech is the name you can always rely upon.
We provide 24×7 monitoring of mission critical servers and devices based on ITIL & customized SOP and workflow defined by client. We cover complete life cycle of Incident and provide tools and script customization for high availability.
- Incident Management
- Service request Management
- Service Level Agreement (SLA) Management
- Knowledge management
- IT asset Management
- Problem Management
- Change Management